Thanks to what it is - helping big organisations talk to politicians about things that may not always wholly be in the wider public interest - public affairs is seen as an unsurprisingly buttoned-up industry. In the Internet age, this reticence is making it look increasingly old-fashioned.
Unlike PR companies who bandy about their wares and opinions on blogs and YouTube, the lobbying side of the communications family has been slow to embrace new media and Web 2.0. Much slower than the politicians themselves in fact, who spend so much time on the Internet updating blogs and websites these days it is a wonder they have any time to meet anyone at all. Some forward-thinking UK firms, such as Edelman, have started a web conversation, but it seems that no-one else really fancies joining in (their blog gets as many comments as this one).
The reason why PR has embraced the web while PA has largely shunned it is very simple. Web 2.0 helps PR. It helps create buzz, augments innovative campaigning and reaches out to the 16-25 market traditionally so difficult to target. But Web 2.0 hurts PA.
Firstly, web 2.0 means that anyone; the local health association, the NIMBY neighbour who wants to block the bypass plans, any company in the world - has access to both the detailed political information and public support required to construct a basic lobbying campaign within ten minutes. With some nous and application, they don't need consultants at all.
Equally worrying to PA is the transparency the Internet brings. Now, good lobbyists, of which there are many, would contend that transparency is a good thing. It reassures clients, politicians and the public at large that nothing cloak and dagger is going on. Transparency is good for business.
The problem lies in the kind of transparency created by web 2.0. It's the kind of transparency that could have someone easily posting libellous and entirely false claims about me in the comments to this blog. It's the kind of openness which could lead a journalist taking a misquoted passage out of context and writing an entirely fictitious story which turns out to be extremely damaging for a business. In short, it is uncontrollable transparency. And while a good PR campaign should embrace a little chaos to help create that buzz, a solid PA campaign must be controlled to the last letter.
Finally, web 2.0 shows PA up for what it is in the communications world. While PR remains the gorgeous party animal, talking to everyone and enrapturing as she goes, lobbying remains the slightly geeky girl standing quietly in the corner, making intelligent but dull remarks about the decor.
And that's the part which
really rankles.
Labels: Edelman, lobbying, public affairs, public relations, web 2.0